Refund policy

Voss Specialties Return & Refund Policy

At Voss Specialties, we want you to love your purchase! Making you feel special is our specialty, and we take pride in offering thoughtfully selected products for you and your home.

14-Day Return Policy

We accept eligible returns requested within 14 days of delivery.

To qualify for a return, items must be unused, unworn, and in their original condition, with original packaging and tags where applicable.

Please contact us before sending any merchandise back so we can provide return instructions.

Items Not Eligible for Return

For hygiene and safety reasons, the following items cannot be returned once opened or used:

  • Soaps, skincare, and bath products
  • Bath salts and other personal-care products
  • Candles that have been burned or used
  • Gift sets containing opened or used products
  • Personalized or custom-made items, except where required by law

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible after delivery.

Include your order number, a description of the issue, and photographs when available.

We will review the situation and work with you to arrange an appropriate replacement, refund, or other resolution.

Return Shipping

Customers are responsible for return shipping costs for ordinary returns unless otherwise agreed.

If an item arrives damaged, defective, or incorrect, Voss Specialties will cover reasonable return shipping costs when a return is required.

Please do not send merchandise back without first contacting us for instructions.

Refunds

Once your return has been received and inspected, we will notify you of the refund decision.

Approved refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

We will issue an improved refunds within 5 days after receiving and inspection your returned item. 

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate your request before processing or shipment begins.

Orders that have already been processed or shipped may not be eligible for cancellation.

Contact Us

For questions about returns, refunds, or your order, please contact Voss Specialties through our website’s Contact page.

Thank you for shopping with Voss Specialties!

Making you feel special is my specialty. ❤️